Welcome to VisionGuardGlasses.com, operated by Mantics & Partners. We strive to provide high-quality blue light blocking glasses for gamers. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Our goal is to ensure a fair and transparent process for both our customers and our business.
1. Scope of Policy
This policy applies to all physical products purchased from VisionGuardGlasses.com.
2. Conditions for Returns and Refunds
We accept returns and provide refunds under the following conditions:
- Defective Product: If the product you purchased is defective or damaged upon receipt, you may be eligible for a return and refund.
- Incorrect Product: If you received the wrong product, you may return it for a refund or exchange.
- Unsatisfactory Product: If you are not satisfied with the product, you may return it within the specified timeframe.
3. Return Request Process
To initiate a return request, please follow these steps:
- Contact Customer Support: Send an email to [email protected] with the subject line “Return Request.”
- Include Details: Provide your order number, the name of the product, and a detailed explanation of the issue or reason for return.
- Wait for Response: Our customer support team will review your request and respond within 3 business days with further instructions.
4. Timeframes for Returns and Refunds
- Return Request Submission: Return requests must be submitted within 30 days of the purchase date.
- Return Shipping: Once your return request is approved, you must ship the product back to us within 14 days. You are responsible for the cost of return shipping unless the product is defective or incorrect.
- Processing Time: Once we receive the returned product, we will inspect it and process your refund within 7 business days.
- Payment Method: Refunds will be issued to the original payment method used during the purchase.
5. Product Requirements for Returns
To be eligible for a return, the product must meet the following requirements:
- Condition: The product must be in its original condition, unused, and with all original packaging and tags intact.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
6. Fees and Costs
- Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Restocking Fee: We do not charge a restocking fee for returns.
7. Non-Returnable Items
The following items are non-returnable:
- Gift Cards: Gift cards are non-returnable and non-refundable.
- Personalized Products: Products that have been customized or personalized are non-returnable unless they are defective or incorrect.
8. Contact Information
If you have any questions or need further assistance, please contact us:
- Email: [email protected]
- Address: FCT Abuja, Nigeria
9. Amendments
We reserve the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund and return practices.
By purchasing our products, you agree to this Refunds and Returns Policy. We are dedicated to providing high-quality products and excellent customer service. Thank you for choosing VisionGuardGlasses.com.